IT monitoring solutions haven’t kept pace with the rapid evolution of modern IT infrastructures. Many organizations still rely on disparate and siloed monitoring tools built on legacy framework that present a fragmented view of IT operations. One Gartner report states that “I&O leaders are increasingly presented with integration challenges with ITIM solutions that are third-party-device-version-constrained, and ITIM deployments can be stalled or halted when dependent on vendor release schedules for specific device or software support, which vendors can downplay during the sales cycle.” Moreover, managing separate monitoring tools for system components like server, network, storage, etc. has become a daunting task for IT Ops.
Traditional monitoring tools help you look at the individual technology stack, but people only have a siloed view of their data — making it hard for IT managers to step back and see the whole picture from different monitoring tools. And when things go wrong, IT starts scrambling to cobble up information from different tools together and analyze the root cause of the problem. Outdated monitoring systems like these slow down IT to the point where service issues can’t be addressed before users are impacted. Since they usually operate in silos, these systems can struggle to collect and correlate information from multiple technologies, making it difficult for IT to monitor infrastructure and rapidly troubleshoot problems.
With complex technologies supporting today’s infrastructures, disconnected and outdated point solutions won’t be of help when your IT team faces the challenge of identifying the root cause of critical service problems. You will be making decisions in a vacuum due to the dynamic nature of an IT environment where traditional tools with siloed monitoring capabilities won’t help when you want to directly identify the root cause from a different technology stack. And integrating these tools requires extreme customization, which often ends up with additional cost and poor user experience. Modern enterprises need holistic visibility across the entire technology stack to make sure services are up and running.
Intelligent Application and Service Monitoring
It is increasingly clear that tools developed to keep a single system or a small cluster running are no longer sufficient in today’s highly distributed, complex environments. Intelligent application and service monitoring helps you clearly understand how performance and availability degradations impact overall service delivery while uncovering trends and patterns that help you improve troubleshooting, service reliability and quality across the technology stack. A new set of tools that offers service assurance rather than merely high availability is needed. These tools will be able to monitor and manage all of the components of the IT infrastructure, rather than just a few selected components, to achieve the goal of preventing service interruptions that have a negative impact on users.
With today’s distributed multitier, multisite applications, you need a solution that monitors all parts of an IT service regardless of where it is running or on what type of system. A software-defined IT operations management platform like Zenoss Cloud helps IT Ops teams understand IT service risks in real time and reduces noise by bubbling up service-impacting events. Zenoss is uniquely able to build a topology model spanning across the entire spectrum of technology assets — enabling IT team members across disciplines to easily collaborate and work from the same set of data. Zenoss was also recognized as a leader in the Forrester Wave for Intelligent Application and Service Monitoring.