Eliminate IT Complexity with SaaS from Zenoss – A Case Study

customers-spotlight-01By: Brian Wilson

Eliminate IT Complexity with ZaaS

In case you are missing AWS re:Invent this week in Vegas, we wanted to share an incredible case study highlighting one of our large joint customers. By tapping Zenoss for hybrid IT monitoring and analytics, this large Canadian-based chemical company is not only streamlining IT service assurance to drive business agility, but eliminating IT complexity across its global network with Zenoss as a Service (ZaaS). ZaaS is the Zenoss hybrid IT monitoring software-as-a-service (SaaS) option.

With ZaaS, Zenoss handles all deployment, backup and restore, and patching services. ZaaS utilizes Amazon’s industry-leading Web Services platform to help customers reduce costs while dramatically improving efficiency and introducing a new paradigm for understanding IT service health.

By selecting the Zenoss hosted deployment, this global business is able to enjoy all the benefits of unified monitoring and service assurance without the management burden, allowing the company to reduce costs and redeploy staffing and hardware resources more effectively.

Transform IT Strategy with Zenoss

The company wanted to transform its IT strategy and needed to align its global infrastructure, unify monitoring and focus the team on proactive projects rather than managing disparate tools. With data centers located around the world, the organizations dealt with information silos that made it difficult to troubleshoot and resolve IT service issues. The challenges were negatively impacting the company’s business agility.

The Zenoss hybrid IT monitoring solution immediately delivered a uniquely modern approach, providing complete visibility across all of the company’s cloud, virtual and physical infrastructure from a single unified view. The Zenoss platform is helping to reduce costs, improve service level agreements (SLAs), and eliminate IT service and application disruptions.

When asked about the value of ZaaS, the manager of enterprise IT operations stated, “The power of agility is our key differentiator for the global team to deliver on our brand promise every day. However, our disjointed, costly and unreliable monitoring services had become an obstacle for keeping this commitment. Zenoss simply works. What we were unable to accomplish for years we were able to do in a couple of months with Zenoss. And with the Zenoss hosted solution, they manage the entire thing, allowing our team to focus on revenue-generating projects.”

The Zenoss ZaaS Solution

Business products and services can often be considered commodities, but the Zenoss software as a service solution has an incredible value proposition, providing advanced service assurance capabilities without the cost, complexity or overhead of multiple tools running on multiple systems. Our customers on every continent are leveraging the Zenoss platform to transform hybrid IT environments, and their customers are reaping the benefits. In fact, we just announced today that our ZaaS business has doubled over 2015! Read the press release or click here to learn more about ZaaS.