Aligning business objectives and running complex hybrid IT environments have always required a balancing act for IT leaders. Over the past few years, digital transformation has become more of an essential IT strategy than a buzzword. A spotlight on digitization and seamless customer experience is driving CIOs to innovate and build integrated solutions. Business-driven digital transformation enables CIOs to rethink their approaches toward managing modern IT infrastructure.
1. Use SRE to Change the IT Landscape
Modern IT organizations that wish to scale at an aggressive pace need IT departments that can be both nimble and agile, and site reliability engineering (SRE) can help with that. SRE practices are about how you can enable everyone to use the same tools and techniques across your organization, which, in turn, creates a sense of shared ownership for everyone. They strongly favor building service-level objectives and service-level agreements on small groups of related, easily understood service-level indicators. Viewing related metrics from all systems supporting an application lets them identify root causes with less ambiguity. With DevOps and SRE methodologies, IT teams can improve the agility, availability and performance of applications and services in their infrastructures. You can learn more about the basics of SRE from our recent post in Forbes, “Is Site Reliability Engineering a Trend or a Mainstay?”
2. Enable IT Ops With Automation
With seemingly endless applications and digital platforms used to deliver digital services in enterprises, automating recurring processes helps reduce the cost of IT operations. Automating workflows in business applications like enterprise resource planning, business intelligence tools, analytics, database platforms and other IT systems increases productivity and enables businesses to be agile while maintaining service-level agreements and delivery standards. Hybrid IT monitoring ensures every infrastructure automation process and deployment is logged, which improves overall management operations.
3. Eliminate Complexity With Scalability
Cloud infrastructure provides the flexibility for IT leaders to quickly scale operations up and offer services on demand. As they add new capabilities into the mix, monitoring applications along with other components becomes complicated. Developing digitally native capabilities while managing IT operations can be challenging. But today’s IT leaders are pushing boundaries while building transformative businesses by focusing on cloud, automation and scalability. As highlighted by Zenoss Vice President of Engineering Mike Lunt, “For conversations about the extended future, your company should focus on conveying a product vision of the kinds of problems you want to solve along with notions of how you might go about solving them.” You can learn more from his recent post in Forbes, “Stop Lying About Your Product Road Map.”
To learn more about intelligent application and service monitoring, download the Forrester Wave report here.