“Customers for Life” — that is our mantra at Zenoss. In order to achieve this core value, we must be there every step of the way ensuring that customers are getting maximum value from their Zenoss deployment. Brian Wilson, our chief customer officer, has talked previously about how we approach customer success. (See his latest blog post: “The 3 E’s of Customer Success: Empathy, Equality & Excellence.”) I’d like to talk about another “E” that we also recognize as critical in order for our clients to achieve that maximum value: Education.
Our software continues to evolve in order to solve a very broad and extremely complex set of monitoring challenges. More than ever, we are committed to ensuring that our customers have the right knowledge at the right time to take advantage of new functionality and understand best practices.
The Zenoss Learning Center
Our Customer Enablement Team has always been an integral part of our Customer Success Team, and now we are expanding our investment in that team and the tools necessary to provide our growing customer base with improved accessibility to an expanding portfolio of enablement materials. To that end, we’re very happy to announce the recent launch of the new Zenoss Learning Center, outlined in a June 5 press release that highlights the features and benefits of this new platform.
In addition to our new learning center, we have significantly reduced the price of many of our courses, introduced a flexible credit-based system for purchases, added to our course catalog, and initiated a free video-on-demand effort to help customers in their everyday use of our software platform. My department is thrilled with this progress, but we’re not stopping here. We will continue to work to develop new content to empower our customers with the educational opportunities they need to achieve that maximum value from our platform. We believe that educated customers are successful customers, and successful customers are “Customers for Life.”